Shipping & Returns
UK Domestic Shipping Policy
Shipping rates: We use a flat rate shipping fee of £5 for all UK orders.
Shipment processing time: All orders are processed within 2 business days from the order date. Orders received on weekends and bank holidays will be processed the following business day.
If you're working to a deadline, drop us an email at hello@flukette.com and we'll see what we can do to speed things up.
Estimated delivery time is 2-3 business days. Please bear in mind that delivery delays can occasionally occur.
Shipping carriers: Royal Mail
Checking your order when it arrives: All items must be checked upon receipt of delivery. Any faults or breakages not immediately reported within 24h will be considered wear and tear and we cannot be liable.
My order arrived broken: If your order has suffered a breakage en route, please take a couple of pictures of the package as it arrived with the broken item within it and send them to us along with a description at hello@flukette.com, we will get back to you to resolve the issue as soon as possible and send you a replacement.
Returns are available within 14 days
We hope that you love every order made from us, but if you want to return an item, please email us within 14 days of receiving your order at hello@flukette.com
Items must be sent back to us within 14 days of receiving the order unused and in its original packaging. Once we receive it, we will process for a refund. The refund does not include the shipping costs.
Please note, we do not accept returns on sale items & international orders.
The order remains the customers responsibility until we receive it back - we are unable to refund on any orders that are returned to us damaged.
International Shipping Policy
Shipping rates: Rates are calculated at checkout for alll international orders.
Shipment processing time: All orders are processed within 2-3 business days from the order date. Orders received on weekends and bank holidays will be processed the following business day.
Estimated delivery time is 3-8 days for orders within Europe & 8-15 days for the rest of the World. Please bear in mind that delivery delays can occasionally occur.
Shipping carriers: DHL
Customs
When a package is delivered internationally, it may incur duties, taxes, customs fees, and/or handling charges imposed by the destination country. These fees are typically required upon the package’s arrival. The customer is responsible for paying any applicable charges, which can usually be settled through your local customs office. If these charges remain unpaid or the customer refuses the item at customs, the cost of returning the package to Flukette will be deducted from the original product price in the customer’s refund.
Checking your order when it arrives: All items must be checked upon receipt of delivery. Any faults or breakages not immediately reported within 24h will be considered wear and tear and we cannot be liable.
My order arrived broken: If your order has suffered a breakage en route, please take a couple of pictures of the package as it arrived with the broken item within it and send them to us along with a description at hello@flukette.com, we will get back to you to resolve the issue as soon as possible and send you a replacement.
Please note, that we do not accept international returns at the moment.