Terms of Service
Please read these Terms of Service carefully before using our website or placing an order.
By accessing our website or purchasing from Flukette, you agree to be bound by these terms.
Throughout these terms, "Flukette", "we", "us" and "our" refer to COLLECTIK LTD trading as Flukette. "You" refers to the customer using our website.
If you have any questions, please contact us at hello@flukette.com.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
Orders & Payment
All prices displayed on our website are shown in GBP and include VAT where applicable. Delivery charges are calculated separately at checkout.
Payment must be received in full before an order can be processed and dispatched.
We reserve the right to refuse or cancel an order where payment cannot be authorised, where an item is unavailable, or where we reasonably suspect fraudulent activity.
Product information
We make every effort to ensure that product descriptions, images and pricing are accurate.
As many of our products are handcrafted, slight variations in colour, finish, size and pattern may occur. These natural variations form part of the character and uniqueness of each piece and should not be considered defects.
Delivery
Delivery times provided on our website are estimates only.
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including customs processing, adverse weather conditions, transportation disruptions or other unforeseen events.
For international orders, customers are responsible for any applicable import duties, taxes and customs charges imposed by the destination country.
Further information can be found in our Shipping & Returns Policy.
Returns
Please refer to our Shipping & Returns Policy for full details regarding returns, refunds and exchanges.
Intellectual Property
All content on this website, including text, images, graphics, logos and branding, is the property of Flukette or its licensors and may not be copied, reproduced or used without prior written permission.
Website use
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malware or harmful code
- Interfere with the operation or security of the website
We reserve the right to suspend or restrict access to the website where necessary.
Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, Flukette shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or the purchase of our products.
Our total liability in connection with any order shall not exceed the amount paid for the relevant order.
Changes to these terms
We may update these Terms of Service from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
Governing law
These Terms of Service and any contracts entered into through our website are governed by the laws of England and Wales.
Contact
If you have any questions regarding these Terms of Service, please contact us at: