Terms of Service

Please read and understand the terms and conditions before placing an order on our website. Once you buy goods or services through our website you agree to be legally bound by these terms.

In these terms:

‘we’, ‘us’, ‘our’ means COLLECTIK LTD trading as flukette; ‘you’ or ‘your’ means the person using our website to purchase goods.

These terms set out the basis on which you may make use of flukette.com or any of its contents in order to purchase goods and/or services.

if you have any questions about these terms or any orders you have placed, please contact us by sending us an email to hello@flukette.com

 

Your Privacy and personal information

Please refer to our privacy policy available at flukette.com/privacy-policy.

 

Payment

Accepted methods of payment will be shown at the checkout stage of a purchase.

We are committed to safeguarding all the information you provide during the payment process by employing a secure, encrypted payment system. Nonetheless, except in cases of our negligence, we cannot be held legally liable for any loss resulting from unauthorized access by a third party to your information.

Payment will be processed at the checkout stage of your order. Authorization from the respective card issuer is required for all credit or debit card payments. If payment is not received or is declined, you acknowledge and agree that we may cancel your order without prior notice.

All prices listed include VAT or applicable sales tax but exclude delivery charges.

 

Product description

All products are sold under the conditions outlined in their respective product descriptions. Flukette takes all necessary precautions to ensure the accuracy of product details and descriptions when entered into the system.

Please be aware that as all our products are handcrafted, variations in sizes, colors, shades, and patterns may naturally occur. The images displayed are for illustrative purposes only. On occasion, the description may not perfectly align with the actual goods purchased.

 

Delivery

You acknowledge and agree that we bear no responsibility or liability for any damage or loss incurred during the delivery process, including but not limited to any failures or delays in delivering your order.

When ordering from our website for delivery outside of the UK, you may be subject to import duties and taxes imposed upon delivery to the designated destination. You are responsible for the payment of all such import duties and taxes, in addition to the price of your items and any applicable delivery charges. 

 

Returns

Please find the details of our return policy in the shipping  section available at flukette.com/shipping.

 

Termination

Flukette may terminate your access to all or any part of the website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Flukette account (if you have one), you may simply discontinue using the website. 

 

Limitation of liability

Our liability to you under these terms and conditions is limited to the total value of the order. Neither party shall be held accountable for loss of income, loss of business, loss of anticipated savings, loss of data, or any wasted time. We are not liable for any defects in the goods arising from fair wear and tear, willful damage, accidents, negligence by you or any third party, misuse of the goods contrary to our or the manufacturer's recommendations, failure to follow the manufacturer's and/or our instructions, or any alterations or repairs made without our prior written approval. We assume no liability for any dissatisfaction resulting from the goods, as you are expected to have ensured the suitability of the goods prior to placing an order with us.

Events Beyond Our Control: We cannot be held responsible if circumstances beyond our control affect our ability to fulfill these terms. We will make every reasonable effort to deliver our service, but may extend delivery times in such situations. These events include (but are not limited to) industrial, civil, military, or terrorist actions, fires, natural disasters, disruptions to transportation or communication networks, and failure by our suppliers to provide us with the goods. If such an event persists for 6 weeks, we reserve the right to cancel your order, providing a full refund without further penalty.

 

Use of the Website

By using the website, you agree to the following terms:

• You will not use the site for any unlawful purpose or violate these terms, including but not limited to committing fraud.
• You will not disrupt the operation of our website or business.
• You will not promote any unlawful activities through the website.
• You will not attempt to bypass password or user authentication methods.
• You will not misuse or attack our website by introducing malicious or harmful material such as viruses, trojans, or worms.

You may link to our website's homepage from another site without prior written consent, provided it's done fairly and legally without damaging our reputation. We reserve the right to request the removal of any link to the website, which you must promptly comply with.

Failure to comply with these terms or applicable laws may result in the prevention or suspension of your website access.

Registration on the website requires maintaining the security and confidentiality of your password and account details.

You are responsible for ensuring the accuracy of all information provided during registration or otherwise, especially before making any purchases. If you encounter inappropriate, defamatory, or infringing content on the website, please contact us promptly.

We aim to keep the website accurate, up-to-date, and bug-free, but we cannot guarantee it. We do not promise that the website will be suitable for any particular purpose, and your reliance on its information is at your own risk. We reserve the right to modify, suspend, or terminate access to the website as deemed necessary.

Content provided on the website is for general information purposes only and may not be tailored to your specific needs. It does not constitute professional advice, and you should exercise independent judgment when using our website and its content.

While we strive to maintain website availability, we do not guarantee uninterrupted access. We shall not be liable for any periods during which the website is unavailable.

 

End of terms

Termination of these terms will not impact our right to receive any outstanding payments owed to us under these terms.

 

Variation

We retain the right to modify these terms periodically. Any updates will be posted on the website, and by continuing to use the website after such changes, you consent to the revised terms. It is your responsibility to periodically review these terms to stay informed of any changes.

 

 

Dispute

We strive to address any disputes with you promptly and effectively. If you are dissatisfied with the goods you received, our service, or any other issue, please reach out to us promptly at hello@flukette.com

These terms and any contracts for the purchase of goods or services through our website are governed by the laws of England and Wales.